Basics Hik connect app

To install the right app on your phone, proceed as follows. Android phones search in Google for Hik Connect – for end users, and then choose download. Often you have to give permission to install Apps via this source. You can allow this, because the app is of course safe.

iPhone users can easily install the App from the Appstore. Search for Hik-Connect – for end users.

New users start with creating an account, existing users can login with their email address or phone number and password. Most of the time the account is created with an email address. If you have forgotten your password, it is easy to reset it.

When you open the Hik Connect App you can switch between 3 different options at the top of the screen. Zone / Device / Status

Hikvision-AX-PRO-support

Zone

Here you see one or more zones. If you have more than one zone, you can switch them on by clicking on the “puppet out of the house” icon. Always switch them off by opening the lock at the bottom of the screen!

The button next to the zone that has turned blue is meant to activate a partial switch within that zone, this is usually not used. Whether you have 1 or more zones, you can switch them all on by clicking on the “figure in the house” icon at the bottom of the screen.

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Device

Here you can see the list of all connected products, here you can see the reception and battery status. When you press on a product, you can read the user manual of the selected product. Handy for changing batteries. The explanation is simply in the manual of the App.

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Status

Here you can see the status of the Hub.
If you are using a SIM card as backup, you can see here if it is working correctly. Also the backup battery status is visible here. This backup battery will work for +/- 16 hours when the power is cut. When the power is back on, the battery will be charged again.

Changing batteries

Instruction videos
Changing batteries / disassembling detectors

Indoor detectors

Sirens

Pir Outdoor 90 degree detector
Instructions for dismantling & assembly

Error messages

Error messages

When there is an error / malfunction in the system, you cannot activate the system. This can be a detector with a flat battery, or a temper protection is open. This means that a detector cover is not closed properly.

If this is the case then go to the Hik Connect app, zone tab and press the magnifying glass in the top right of the screen. Then you can see exactly what is wrong and fix it so that the alarm system functions normally again.

If you cannot solve the problem, you can e-mail it to support@best-alarm-system.eu.
We will explain the solution to the problem to you.
If we have to come out to solve the problem, a service contract will be required for this service if the installation was carried out by us more than 2 weeks ago.

Hikvision-AX-PRO-support

Messages

Messages

At the bottom of the screen in the Hik Connect app you will see “Message”.
If you press this you will see the history of all events. For example, you can see when the alarm was turned on, when it was turned off, and which detector triggered an alarm, etc.

Hikvision-AX-PRO-support
Hikvision-AX-PRO-support

Hub Offline

Hub Offline

When the Hub is offline, there are several reasons why it might be offline. Therefore, always check the following points:

1. Is there power in the house? When there is a power failure, the alarm will work for +/- 16 hours on the spare battery in the Hub. After this, the Hub will not work anymore and the system will go Offline.

2. When the Hub is connected to the router with an ethernet cable and the internet connection is lost, the Hub will go offline. The alarm will continue to work, but you will not receive any more notifications, and the alarm system can only be operated with a keyfob, tag reader or keypad.

3. In Spain it happens sporadically that an internet provider changes the IP address. When this is the case, the Hub will not always accept this change immediately for security reasons. The alarm will continue to work, but the Hub will go offline.

The owner will have to unscrew the Hub to switch it off for 10 seconds. After powering on again, the Hub will get a new IP address.

When the alarm system is installed in a 2nd home in Spain, a keyholder can do this, but we actually recommend putting a sim card in the Hub as a backup. If the above happens, the connection will still be maintained by the SIM card, and the Hub can be restarted remotely to activate the new IP address.

In Spain there are already sim cards available from 1 euro per month, for example at Simyo.es

Place SIM card in hub

Is your fixed internet connection unstable? Or if the alarm system is being installed for a second home in Spain, we recommend using a SIM card in the Hub as a backup.

The SIM card only needs to have data on it, call minutes are not required.
Only 10 mb data per month is needed for the alarm system, so always take the smallest and cheapest bundle.

When the SIM card is inserted into the Hub, there should be no PIN code on the SIM card.
First check the sim card in a mobile phone if the pincode is deactivated.
If the PIN code is still activated, deactivate the PIN code in the menu settings of the SIM card.

Some providers require you to enter the correct APN data in the Hik Connect app after inserting the SIM card. These data can be found via google if you search for APN + the name of the provider. Entering these APN data is only possible when the Hub is online. It is possible that you have to temporarily connect the Hub via Ethernet to be able to enter the correct APN data.

After inserting the SIM card, check the status tab to see if the SIM card is working properly. Of course you can also disconnect the Ethernet cable and after a few minutes check if the Hub has remained online by switching the system on and off via your mobile phone or by performing another action.

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