Basics Hik connect app

To download the application:
Search for Hik-Connect – for end users in the Playstore or App store and download the application. 

New users start with creating an account, existing users can login with their email address or phone number and password. Most of the time the account is created with an email address. If you have forgotten your password, it is easy to reset it.

Already have an account and e.g. your wife or husband wants the alarm on the phone too?
Then you don’t need to create another account, log in on the other device with the email address and password and everything is in sync on both devices.

When you open the Hik Connect App, you can press Hub at the top of the screen.
When you do this then you go to the “2nd screen” and you can switch between 3 different options.
Zone / Device / Status



Here you see one or more zones. If you have more than one zone, you can switch them on by clicking on the “puppet out of the house” icon. Always switch them off by opening the lock at the bottom of the screen!

The button next to the zone that has turned blue is meant to activate a partial switch within that zone, this is usually not used. Whether you have 1 or more zones, you can switch them all on by clicking on the “figure in the house” icon at the bottom of the screen.



Here you can see the list of all connected products, here you can see the reception and battery status. When you press on a product, you can read the user manual of the selected product. Handy for changing batteries. The explanation is simply in the manual of the App.



Here you can see the status of the Hub.
If you are using a SIM card as backup, you can see here if it is working correctly. Also the backup battery status is visible here. This backup battery will work for +/- 16 hours when the power is cut. When the power is back on, the battery will be charged again.

Changing batteries

Instruction videos
Changing batteries / disassembling detectors

Indoor detectors


Pir Outdoor 90 degree detector
Instructions for dismantling & assembly

Error messages

Error messages

When there is an error / malfunction in the system, you cannot activate the system. This can be a detector with a flat battery, or a temper protection is open. This means that a detector cover is not closed properly.

If this is the case then go to the Hik Connect app, zone tab and press the magnifying glass in the top right of the screen. Then you can see exactly what is wrong and fix it so that the alarm system functions normally again.

If you cannot solve the problem, you can e-mail it to
We will explain the solution to the problem to you.
If we have to come out to solve the problem, a service contract will be required for this service if the installation was carried out by us more than 2 weeks ago.




At the bottom of the screen in the Hik Connect app you will see “Message”.
If you press this you will see the history of all events. For example, you can see when the alarm was turned on, when it was turned off, and which detector triggered an alarm, etc.


Hub Offline

Hub Offline

When the Hub is offline, there are several reasons why it might be offline. Therefore, always check the following points:

1. Is there power in the house? When there is a power failure, the alarm will work for +/- 16 hours on the spare battery in the Hub. After this, the Hub will not work anymore and the system will go Offline.

2. When the Hub is connected to the router with an ethernet cable and the internet connection is lost, the Hub will go offline. The alarm will continue to work, but you will not receive any more notifications, and the alarm system can only be operated with a keyfob, tag reader or keypad.

3. In Spain it happens sporadically that an internet provider changes the IP address. When this is the case, the Hub will not always accept this change immediately for security reasons. The alarm will continue to work, but the Hub will go offline.

The owner will have to unscrew the Hub to switch it off for 10 seconds. After powering on again, the Hub will get a new IP address.

When the alarm system is installed in a 2nd home in Spain, a keyholder can do this, but we actually recommend putting a sim card in the Hub as a backup. If the above happens, the connection will still be maintained by the SIM card, and the Hub can be restarted remotely to activate the new IP address.

Order Simcard